We have been having an issue with our bill since we signed up in November 2015. When we signed up we transferred two phone lines from Verizon, added a phone line and added two lines for two tablets. The tablets were "free" for singing up with so many lines and went for both. A day later we realized we'd have to pay per line for both tablets and decided we didn't need both. It was returned within the 14 day grace period. I have talked with customer service multiple times since then to get them to remove the line from our bill. Last month I called again because the line was still being charged and it was fixed. We received a credit on our bill for all the money we were charged since November. Today we got our most recent bill and there was a charge for a cancellation fee. At no point in time since we signed up did anyone explain that we would have to pay a cancellation fee. When I called customer service they told me there was nothing they could do about the charge. Since signing up I've had to contact customer service for billing problems several times with multiple calls each time to resolve an issue. After 15 years with Verizon I only had to contact customer service a handful of times. Since signing up with AT&T 6 months ago I've had to contact customer service close to a dozen times with billing issues. I don't feel as though I'm being treated as a valued customer, but as a means to be taken for whatever amount possible. Tomorrow I am going to our local retail store to see if they can help us with this issue.
I'm also a DirecTv customer and have no issues with the service or billing, but since the two companies are now linked if this is not resolved I will have no other choice than to cancel both [Per Guidelines: Keep it Relevant and Appropriate].
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Unresolved billing issue
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