Why is it that no one seems to be able to explain how the taxes, fees and surcharges are calculated? It seems that it's a mystery to everyone at AT&T that I have spoken to. Given that these amounts comprise approximately one fifth of my bill, I think I should be given an explanation of how the amounts are derived. AT&T should be able to tell us in advance what our next month's taxes/fees/surcharges will be when we make a change.
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