Hello, I have been having an unbelievably horrible experience with ATT in combining the two bills (Directv and wireless) This has taken 4 separate phone calls, each lasting ~40 minutes.
The latest problem is that they dropped my FAN discount when combining the bills. They now say they are unable to resolve the problem myself, and want me to come into a store, or go through an email process to reapply (I have had this FAN in effect for many years, I refuse to reapply for something that is not my error!).
Does anyone have a suggestion for how to escalate this? Is there a customer advocate group or customer retention group I can call to get assistance? The regular phone agents are not able to help and waste lots of time checking with their supervisors, passing me between departments, dropping phone calls, etc.
If I get an ATT customer satisfaction survey I will have to give them the lowest scores possible for customer service and continued aggravation.