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Discounts on Wireless Bill

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I have recently applied for discounts on my wireless bill on several occasions through my employer.  Everytime that I applied I recieved a confirmation email that I qualified, and that I would recieve my discount in one or two billing cycles.  I have waited through two-three billing cycles with each application, but still have not recieved a discount.  What is the next step or who do I need to contact to get my discount?


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