AT&T:
In response to your email to Josh ***** on 3/23/2016:
Account ***** in the name of Josh *****
Account Suspended
Total Amount Due $177.84
Refer to this letter you received via USPS Certified mail...
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AT&T March 8, 2016
PO Box 10330
Fort Wayne IN 46851-0330
RE: Account ***** in the name of Josh *****
Dear AT&T,
I have spent hours attempting to complete the cancelation of your services.
I have no more time to wait on the line while being transferred around.
If you wish to assist with this please write or email to me at:
SpringDot
Thomas *****
Account ***** in the name of Josh *****:
This is a company account. Josh will also sign this letter and he is approving my handling the affairs with you, AT&T.
We cancelled the account in December. I called and canceled it again in February. When I called yesterday, 3/7/2016, they told me the two numbers listed were on hold of some sort. I know I canceled them myself. Yesterday when I called and 10 minutes into the call I was told I had to be transferred to cancel them. I explained to Garth, your employee that I could not hold - I had an appointment. He said he could not do anything. Phone conversations do not seem to work with AT&T. I do not have the time to discuss this with many people and then be sent to someone to explain how different benefits are and I should stay a customer before I can cancel my account.
I now have an invoice for $177.84. There has been no activity on these listed items in any way. There is only one valid charge on that bill. My understanding is that we owe 6 payments on some item of equipment. $26.50 x 6 = $159.00 This is all that we owe and will pay upon your validation in writing or email of same. OR a corrected invoice showing no other continuing charges.
Please respond with a confirmation of this and we will send a check to AT&T Mobility
PO Box 6416 Carol Stream IL 60197-6416.
Thank you for your assistance.
Sincerely,
Thomas M. ***** Josh *****
*****
Attachments: copy of invoice
CC: AT&T Mobility PO Box 6416 Carol Stream IL 60197-6416.
Thanks,
Thom
Thomas [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]