We have been loyal to ATT for many many years. This is the first time I have been misguided very badly. On 2/2/16 we spoke for over an hour with a representative to get sour billed fixed since it had mistankelly showed two differently accounts and an astronomical bill. She was able to fix that problem, and we agreed we would pay $199.72 on 2/21/16.
Well, our service has been disconnected! The representatives I chatted with yesterday could not find such agreement even after I gave them the confirmation number of that call.
I am very disappointed, since we have been great customers and our phones haven't been disconnected ever before, and more so, that the agreement was not entered in their system. So in order for us to reinstate the service, we have to pay over $500. Keep in mind that is why we called on 2/2/16 to avoid this precise problem.
I feel we had been misguided and lied to. I am actually demanding to strengthen this out with the agent that gave us that arrangement. Her name is Mary, and the confirmation number is ***. It seems she forgot to enter the payment agreement in the system, but how were we supposed to know? She has to remember the call since it was a call that lasted over an hour.
I am very disappointed with the lack of professionalism and giving us false information.
[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]