I'm attempting the un-unify my bill and detach myself from the biggest debacle since New Coke. I've tried calling early and late. I'm on hold (again) as I'm typing this.
Is there ever a time when AT&T isn't "experiencing heavy call volumes"? And an even better question: Why can't we un-unify on the website? Also, why does it take 2 billing cycles to do this?
Hey, you are constantly telling us, as we wait on interminable hold, to use your website. Let us use it.