Don't know where to send this question since their service is so bad. Hopefully someone reads this.
Here is my story of your service:
I go online to order your service for my apartment, since my apartment only allows me to use you. I spend a half hour dealing with a poorly put together website that is taking my information and timing out between screens causing frustration in what should be an easy process. After I finally get to the place order screen after my card information has been taken I receive a message stating "Cannot complete order online. Please call the number listed." I call this number and am prompted with "Please wait for next available representative" I wait another half hour and still on hold. I go online to the chat with representative and inform them I am unable to complete the order online can they complete it. I am told "Please call the number listed" I tell them I am on hold waiting for a representative. "Our representatives are only available from 8am to 5pm and it is 6:30pm. Nowhere is this clearly stated.
Begin headache number 2:
I call the next day and tell the representative I completed everything for the order online and just needed to call to finish the actual order. Representative cannot find my order. It takes another hour to complete all the information I just filled in the day before. Final service and price quoted: roughly $80/month for 24mbps internet and direct tv. This is more than I want but fine, I accept.
Install day:
Installation representative arrives. Apartment does not allow Direct TV satellite(ok this is apartment policy whatever). Spend another 20 minutes on phone with representative to figure out price. New Service and bill quote: 24 mbps internet no TV for $48 per month plus $5 install fee, I accept.
Month later:
I view my bill and it comes to $189.67, roughly $135 more than original quote. Contact representative online. Representative is "sorry for the inconvenience". "We will give you the new customer discount of $17 per month and half off install fee. Not entirely sure how I am supposed to be thankful for this when it is still much more than the original quote. A few hours late I view the bill online again. $50 “discount” for install fee is applied as representative said, but the $17 new customer "discount" is still not applied. Contact another representative. "Sorry for the inconvenience". I will apply the discount. I am Still waiting for the discount.
To summarize:
I have never in my life experienced dealing with a company that treats its customers like this. How can a company pretend to have good customer service while misquoting prices and give customers the run around when they attempt to fix the companies mistakes. I will be posting this story to anywhere I can as it is the only defense that customers have really against shady business practices of these monopolistic companies. I hope that these standards AT&T has set for their service do not continue this way and will look to any other service I can to avoid dealing with them.