Recently we've had financial difficulties . I scheduled a payment arrangement for a Friday . I made the payment on Sunday and by Monday my service was interrupted . You see what the customer service rep fails to inform you is if for any reason you cannot keep your payment arrangement within a 24 hour window whether you pay the arrangement or not , the arrangement is null and void . What's worse is god forbid you need any further arrangements for 90 days because if so in the words of my father " your burnt " . ATT does not and will not TAKE CARE OF THEIR CUSTOMERS . If you are wealthy and never have a rough month financially well then you are an ideal customer for corporate giant ATT . I spent 1 hour Monday morning trying to rectify my obvious tragic mistake of paying 50$ on Sunday verses Friday and was told by 3 separate people claiming to be customer assistant specialist that since the account had been interrupted there simply wasn't anything that could be done . We are talking about a computer system that's run by humans . But I'm being told by humans that they cannot override the computer !!! What is the world coming to when we are subjected to reasoning with a computer ?? I believe the reps for ATT could have helped me . I believe they aren't trained to help the financially challenged . As soon as my contract is up because god forbid I renig my contract
My fees quite surely will amount to a small fortune which should allow me to become a part owner .
- very unhappy consumer
My fees quite surely will amount to a small fortune which should allow me to become a part owner .
- very unhappy consumer