I went in to my local ATT store on December 31 and paid $728.30 to satisfy my installment agreement. Also on the 31st I paid my Uverse bill online, that was $411.11. Now my account shows a balance due of $728.30 with $317.19 past due. I've contacted ATT support 4 times now and have not gotten this issue resolved. Their latest suggestion is for me to go back to the ATT store where I paid my installment agreement and get them to fix the issue. I have now gone through 3 support sessions with ATT , two live chats and one phone call, and as a result of the phone call I was directed to return to the ATT store where I paid off the installment agreement. I returned to the store on Friday December 8th and the assistant manager of the store got on the phone with support. His name is Rickey Ward, he works at the Crossing Oaks Store in Tulsa, OK and his number is 918.307.1420. He was on the phone for nearly 90 minutes with ATT while I stood and waited. According to what ATT support told Rickey, the issue would be resolved and the $728.30 balance would be removed from my account within 24-48 hours. It's now72 hours later, and the amount due still shows $728.30, and it also shows "past due". Apparently this issue cannot be fixed by ATT. I also received a phone call from someone at ATT on Friday december 8th at about 11:30 AM telling me that ATT would have to investigate this issue to "see where the money went". But the person did not leave a number for me to return the call. I am at the point now where I have little confidence that ATT can fix this problem.
↧