we have a family paln with 2 galaxy s phone on the next plan. paying about 160 a month (including the (prefer employment discounts). so I purchased a cheap windowd phone,Go phone/for ATT). Then I chat online for assistance and added a line for $25 amonth. and activation fee she said will be waved.) as I was checking out online, I saw that I have only added a line with own device). good! then i waited for weeks and I didn't see any refelection on the bill or on the account. we paid the bill, and showed zero balance. the next month we got bill of $298. we called several hours, and they were saying that they had put our go phone which we bought ourself on the 2 year agreement plan and charging such and such. the first agent figured it out but when he/she transfer to managers for giving us credit, the manager would say I can't remove a 2 year contract, he/she couldn't undrestand that there souldn't be a contract in the first place. finaly after 4 hours, they fixed it, and instead of the $45 active fee, they charged us only $15.00. what's going with these peole, they don't think, they tell you what they see on thier monitors, without knowing it is the real thing or not!? can you imagin that sometimes life could be enough struglewithout att's mistakes!
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