I have been a customer with AT&T for 20 years my bills have been in the upwards of $700 plus a month due to a data issue which last month a gentleman and customer relations finally found the problem and got fixed I have paid over $12,000 to AT&T in the last year and due to health and other issues I have always made payment arrangements to pay my bill every month which I have always paid on the date picked and in full so I just paid a payment yesterday and I also called yesterday to make my new payment arrangement as my bill has gone down and I'm finally at the catchup stage I was told by very rude representative name Jamie Stevens that AT&T no longer can make payment arrangements that you have to do it on your app on your phone so I went on the app and it would only let me do it until the ninth I get one check a month and I pay my bills on the 18th or 20th of every month however due to the new policies last month AT&T switched my bill date so now it's due 10 days earlier and now I've been told after talking to three different people today that AT&T is now run by a calendar which is the same thing on theapp on the phone it cannot be done by a human and AT&T representatives managers supervisors cannot do anything anymore they told me that AT&T is now strictly run by computerized programs so I could not make the payment arrangement that I need to they had no compassion or anything like that to help a customer who is been a valued loyal customer and has gone through many bumps in the road with them they would not transfer me to the legal department they told me they did not have a legal department which they do have a legal department they would not transfer me to the customer relations department to try and get help from them so basically they've been trained as a soldier to state that this is how it has to be reminds me a lot of watching the Santa Claus movie at this time of year as Santa Claus is soldier is doing everything so now I come to the point do I stay with AT&T do I go with the carrier that well I can get unlimited data and pay a whole lot less for my five lines and what I pay now so I just wanted some feedback from other people to see what they're experiencing so to sum all those long story up in one month my payment date which I was not notified of got switched 10 days earlier I now cannot make payment arrangements and for the first time in 20 years my bill was due on the 19th of this month I got A suspension notice by email this morning thank you for your time Merry Christmas
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