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Does anyone else find the experience with AT&T customer service to be incredibly frustrating?

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I just got hung up on by an AT&T rep after spend 27 minutes being transferred around. This is the second time that I have spent a good chunk of time trying to figure out something that should be clear in the first place, but was left with my issue unresolved! Seriously considering cancelling my account right now. Someone give me a reason stay...

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