My service was suspended on the day that my monthly bill was due, November 11th. I have never, ever been late with my payment. However, I have refused to pay the disputed charges of $180.00 of over data usage(they adjusted it to $90.00); but I did not use the excess data at all. Secondly, without making me aware, my billing cycle was changed a couple of months ago from the bill being due on the 11th of the month and data usage started over on the 17th of the month to the 7th of the month and data usages starting over on the 21st of the month. After complaining, my monthly bill was moved back to the 11th of the month, but AT&T has yet to restore my data usage starting over on the 17th of the month. Meanwhile, during the switch of the monthly bill, 3 days of wireless usage, they billed me approx. $107.00 puls $5.00 late fee. Although I have continued to pay my monthly billed services while deducting the disputed amount each month and the attached late fee that AT&T has continued to apply; AT&T onI the date that my bill was due(November 11th) SUSPENDED my service. I have stayed on the phone with them for 2 to 3 hours at a time on four occasion trying to resolve this. I suspect that although I pay nearly $500 a month for wireless service and I am one of those customers who was grandfather in with unlimited data; AT&T is attempting to drop me as a customer instead of resolving the issue. I am requesting that a Senior Level Manager from AT&T contact me at *** as soon as possible. Cannot call because phone has no service.
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