Call ATT and asked for a 5 day extention on my 2nd payment of this month and was told I dont qualify I have had this service for 10 yrs and only had a shut off 2x. I explained to them that my dad was just diagnosed with lukemia and this was his only way to get help and well needless to say they didnt care stayed to there word and said I would be shut off at any time. What crap... has anyone else experienced this poor service?