We would really appreciate if AT&T turn off the international roaming features by default so user don't get surprising high charges for accidental data usage.
I recently traveled to a country where AT&T didn't had international roaming option when I was there few years ago but this time I was charged close to $400 for only 170kb data usage and it happened when my kid was playing with our phone.
I called AT&T customer service and explained the situation but they were not helpful on this matter, very frustrating.
I have been a loyal AT&T customer for more than 15 years but now I am thinking about taking my business to Sprint.