I am going to make my story as short as possible?
At one point in time I had six lines under my name, social and ID. This past February, I was on the phone with an At&t Representatives to change the billing responsibility for three lines to another person name. The At&t representatives told me that I am not longer responsible for those four lines. However, one week ago, my account with the two lines had been temporarily . I call AT&T wireless company twice, in which they were unsure why my account was suspended because I was not past due on my wireless or my u-verse account. After speaking to four or five Representatives, the accounts that was supposedly switch to another individual names was not. Instead the representative switch the four lines under a NEW under MY name WITHOUT me having clue about the account.
The account had THAT individuals address, in which all the bills were sent. The account had THAT individuals e-mail in which the log-in was registered. AT&T representatives couldn't even give me access to the account, but yet it is under my name (AT&T Representatives even mention the reason I didn't receive any of the information regarding the account is because I was not authorized, but yet it was under my name.)
Also, THAT individual was using my social and password for the account and I had no knowledge of. In order to pay or get information for the account's, the last four of the social was needed. I did not authorize for anyone to have my information. So how did this person get it?
On another note, AT&T allowed this individual to transport two numbers to a new phone company. In order for that to occur, the individual would have HAD to be the primary account holder, correct? Well apparently NOT! However, when I transported my number over, I had to be show identification, give my social and be the primary account holder.
So, the account that I had no knowledge of is at an estimated balance of $1,500 and because I couldn't pay that I had to transport my number over to a new phone company, resulting in an ETF for the account I was aware of which is about $500.
Since I'm furious, I contacted At&t and asked for my account notes. The representative stated it would have to be court ordered for her to do so. Why can I not get MY notes that are on my account? I also viewed my contract and did not mention anything about needed a court order for Representatives notes!
Help Please!!!