I was an AT&T customer for nearly 3 years. They have had well over $2500 of my money for wireless services. As a British Officer serving in the US Navy, I returned to the UK in Sep 15. i called AT&T customer services in August to arrange for my service to be cancelled mid-billing period. I then followed up post my Aug bill in early Sep to confirm that they understood what I wanted them to do.
Low and behold, it is now time for my final bill which is at the normal rate as they haven't cancelled my service. Apparently I owe them a full billing cycle due their error/incompetence at actioning my request. I refuse to call AT&T from the UK at a cost of 30cents per minute. I need an email address to have a conversation with some one who can sort this out for me. Either that, or AT&T can call me in the UK to offer a solution.
I tried contacting via their live chat message, which did nothing apart from raise my blood pressure. Apparently, the people who man this are not very bright and keep repeating themselves.
Anyone from AT&T wish to reach out to me to offer a solution?? Please provide me an email so I can provide my contact details to start sorting this out.
The alternative is I do nothing further. I have left the country, I do not have autopay (almost like I expected you to screw this up) so frankly, if you want paying what I owe you, the ball is in your court. I am trying to be a diligent customer. I will not just pay you a full billiing cycle as this is not what I asked for.