I exchanged a phone and returned the exchange phone but ATT has since charged me for the phone I have returned. I received emails and texts from ATT advising me I would be charged on 9-16-15 if the phone was not returned. Meanwhile I have my tracking indicating that the phone was delivered to Fort Worth TX on 9-14. The tracking includes city, state, date and time of delivery. ATT meanwhile has given me the runaround about which Team is responsible for reversing the charge, Combined Billing or regular wireless. It's been going on for almost a month now. Had to resort to filing a dispute with ATT Dispute Resolution and the FCC.
I have documented all my interactions and have online chat transcripts from a manager who says they show the phone has been received and I should be credited, but as of today ATT is still charging me $719.99. Can't seem to get anyone to take accountability and responsibility to getting this issue resolved. Just don't know what it is that's keeping ATT from correcting this issue. Everyone seems to have one thing in common, giving me the runaround and not being accountable.