Dear AT&T,
As one of your loyal customers since 2001, I called customer service on September 22, 2015 at 4:08 pm regarding an extremely high phone bill.I spoke with three individuals in which the first two were useless. The first associate was terrible. She blind transferred me.
The second associate need to work on his listening skills. Now Janekwa ***** the third associate I have nothing but good things to say about her. She is very knowledgeable, attentive, thoroughly and she pays attention to details. In the fourteen years in whichI’ve done business with you, I’ve never been WOW and felt lead to send a letter, but this one individual Janekwa went above and beyond to retain my business with your company. I wish you had more Janekwa at AT&T. Which lead me to say she needs to be in management training others how to WOW your customers.
Sincerely
Kay [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]