I ordered a Surface Tablet online and went to pick it from the local store. While at the store I was informed I would need to purchase the keyboard and pen seperately, I cancelled the tablet. The store did a return and I got the email the order was cancelled. Now the full price of the surface keeps appearing on my monthly bill. How do I get this removed from my bill? I do not have the device, I have the email from ATT showing I cancelled the order but customer service cant figure out how to remove the device from my bill. Please help!!!
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