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Financial difficulties

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Does AT&T help those with financial difficulties? We have had AT&T for about 4 years and have now git a financial crisis. We are 3 months behind and just cannot afford to catch up. We now owe about $1600 and $1200 is past due. I've tried asking to pay a little at a time and was told that my service would be interrupted if I did not pay the $1200. I just need some help to catch up. I want to keep the service. Once we are caught up we will be fine affording it. Any help that AT&T offers? Like forgiving some of it or spreading it out over time? Thanks.

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