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Trouble viewing current cellular data usage by person on family group plan

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I used to be able to open the My ATT app or go on the computer and view a pie chart showing the current individual data usage by GB. I do this to see who is using the most data so I can turn off their data until the monthly plan renews. Why can't I do this anymore?

 

ATT tech support transferred me to the Digital Assistance Center (877-312-5550). They opened a case # for me and I'm waiting to hear back with a resolution. I will post the solution if they have one.


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