Look at this chat below. She lied to me on more than one issue and I want something done about it. And I want to get the Excel file I was promised right now. Call me back 323-651-0686.
Reference Number: 733336717692670225
DATE/TIME: 2015-08-24 20:45:50
Your chat transcript:
PLEASE DO NOT REPLY TO THIS MESSAGE - All replies are automatically deleted.
Me : Where are the details for the calls for my current billed usage?
AT&T : Welcome to AT&T Chat. While we connect you to an agent, please share how we can help you today?
AT&T : Hi! My name is Angeline-C . To get started, please provide me with your full name and mobile number.
AT&T : Are you still with me?
AT&T : Are you still in this chat with me?
Me : Patricia Ortiz 323-687-1074
AT&T : Thanks, Patricia
AT&T : Sure, I can definitely assist you with checking your call usages for your current usage. Let's check it together online
AT&T : May I know what page are you currently on?
Me : I want to be able to download it to Excel, not just print it out from the paper bill.
Me : Page 10 of my current billed usage
AT&T : yes, you can do that. Download using excel. Let me assist you how to process it
AT&T : Can you please go to Billing & Usage page for me?
AT&T : Take your time and let me know once you're there, thanks
Me : I am already there.
AT&T : Perfect! please scroll down you will see the image of your phone under it, Data, Text and Talk section
AT&T : please click under Talk unlimited blue link
AT&T : Once done, a small window that will pop up for your usages.
AT&T : Look at the upper right side below X button. You will see Download drop down menu
AT&T : click it and you will be given Excel option
Me : There is no blue link. It says usage unavailable.
AT&T : Are you looking at your Recent Usage Aug 13, 2015 - Present or Current Billed Usage Jul 13, 2015 - Aug 12, 2015 ?
Me : Current billed usage, as I already said.
AT&T : Okay, thanks. Please scroll up above image of your phone.
AT&T : You will see Showing: drop down menu
AT&T : click it and select Recent Usage Aug 13, 2015 - Present
AT&T : Let me know if you were able to follow it, thnaks
AT&T : thanks*
Me : I don't want the recent usage. I want the current billed usage, as I am saying for the third time.
AT&T : Got it! I apologize, Sorry for the confusion. Yes, beside the image of your phone you will see "View usage Details" blue link
AT&T : click it
Me : It says "Looks like you didn't make or receive any calls during this billing period." That's not true.
AT&T : I understand, that's why it is not showing online due to changes made on your account Patricia. No worries, it is available if you click it in the View Usage Details link should be Current Billed Usage Jul 13, 2015 - Aug 12, 2015 is selected under that
AT&T : Can you please go back to Billing & Usage page for me, thanks
Me : I'm still there.
AT&T : Okay. Please make sure in the Showing: drop down menu Current usage is selected and under image of your phone, Data, text and talk is grayed out
AT&T : then beside image of your phone PATRICIA A. ORTIZ | 323.687.1074 click
View usage details link
Me : Still there.
AT&T : Great! then beside image of your phone PATRICIA A. ORTIZ | 323.687.1074 click
View usage details link
Me : I already did that. Read the previous quote.
AT&T : Okay, still the call usages is not showing? I'm checking your account for usages and I can see that on my end your call usages for July 13- August 12 is showing, Patricia.
Me : So email it to me in Excel form.
AT&T : Yes, with that you need not to worry as here's what we are going to do, I'll go ahead and process your request and send your call usages for July 13 to August 12,2015 to your email address so you have one less thing to worry about 
]
AT&T : Can you confirm to me your email address?
Me : Will I get it in the next couple of minutes?
AT&T : Ohh, it will be processed within 24 hours yet, Patricia since we will request for your call usages first to be collected and generated using Excel by the system for security purposes. No worries, rest assured you will receive it. If you want, you can also check it again online within 24 hours online to refresh your usages.
Me : Can we do it some other way so that I have it now?
AT&T : Yes, I suggest let's try using another browser and see if it works. Do you have other browser aside from what you're using?
Me : I am using Safari.
AT&T : All right, do you have Mozilla Firefox or Internet explorer? Please pull up the browser for me and log in to your online account there
Me : I don't know how to do that. Why would that matter? I am using an iMac.
AT&T : Yes, there are some browsers that does not support other information from your account and not showing. Usually, with Firefox and Explorer it does. All right, here's what I will do I'll process an override and process your request for earlier time to be sent within 2-3 hours, is that okay with you?
Me : Okay, but first I want to know your full name and how to contact you directly when I don't get it.
AT&T : Yes, you have my name Angeline-C. Patricia, I assure you you will have your requested usages. Just to confirm, is this your correct email address PATRICIA_ORTIZ@SBCGLOBAL.NET?
Me : Yes but how do I contact you directly when I don't get it?
AT&T : Yes, Patricia. You can email me at ke266d@att.com.
Me : Okay. At what time should I see it?
AT&T : Expect an email after 2-3 hours after our chat ends
Me : So are we done?
AT&T : Yes. Working on it now and will send email for you. Before we end this chat , I want to make sure that we accomplished everything . We've successfully checked and discussed for your current usages online and will send the call usages for your current bill to your email address .Have we covered everything you need in your first chat with me?
Me : It must be in Excel format.
AT&T : Yes, got it will do. Duly noted all your request, Ma'am. All right, I’m glad we were able to get that sorted out for you. Thank you for allowing me to help you and resolve all your concerns here in your first chat with me. I appreciate your cooperation in resolving this issue as we value your time as well
AT&T : Have a wonderful rest of your day and take care always!
AT&T : Thanks for chatting with me. You may now close our chat session. Bye~