We terminated our AT&T wireless telephone service today, 28 Aug 2015, before the end of the contract period. Going back to Vonage. We have no problem with paying the early termination fee of $122 or the monthly bill due for services starting 12 August 2015. We objected to the fact that we could not end the service the same day we cancelled it and are required to pay for a full month's service to 12 September.
Okay, we can live with that, but the AT&T customer service agent, named Diana (maybe last name of [edited for privacy – please do not post personal information]) needs better communication skills. She answered our questions with negative responses, saying we would have to pay the full monthly amount. It would have been more polite to simply explain the AT&T policy--which I searched for but could not find--that billing periods only consisted for full month periods. In addition, she never said the "I'm sorry" phrase; she was never apologetic.
Bottom line: AT&T customer service agents need better business communication skills. Learn to answer critical questions with positive answers, not negative ones, and learn to say "sorry" even if the company doesn't mean it.
David S
Fairfield, CA