As an one time courtesy, I would like for AT&T to waive the additional charges on *** in the amount of $157.33.
This phone is used by my 11 year old son. We were on a cruise to the Bahamas when this occurred accidentally. I was not aware this had happened until we returned as I had no access to any internet or wi-fi for 5 days.
I would appreciate your consideration and would like to know your decision as soon as possible.
Thank you,
Kelly
[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]