Why are there not more options to pay for the device?
I have asked several agents - on the phone and in the stores - and all I keep getting is "you can payoff the device for $XXX.."
NO!!!!
The deal I made with my daughter is that she would pay half of the price of the phone ($300).
I have been trying for months to pay $300 to ATT for a portion of the balance of the phone.
They won't take my money.
Today, I'm again told by 2 agents that I can PAYOFF the device for $406.
I only want to pay $300!!!
Then I'm told "oh well you could pay $243 which is the 'pay to upgrade' price. But you still have to pay the full monthly amount of 27.50 for the phone. The monthly amount can't be prorated/reduced. It will just pay off sooner."
UGH!!!
ATT you need to have a more flexible system to allow people to pay whatever amount they want toward the device and then recalculate the remaining monthly portion.
Fix your system and your policy to be more customer friendly and flexible.
As the price of the devices is only going to continue to increase in the future as they add more bells & whistles, and you will continue to NOT reduce the price of the phone in favor of your exorbitant rate plans; WE NEED FLEXIBILTY in paying down the phone & reducing the monthly bill.