Hello,
I find it impossible to understand how a company can charge an extra $15 for another gig of data when I hit my data usage with less than 2 hours left in my billing cycle. On multiple occasions I have been told that the information online about data usage is not 100% accurate so I feel as though there should be some leeway in these charges.
Additionally, the $15 I paid gets me literally nothing since my billing cycle will be over in less than 3 hours and that data does not roll over. You are taking my money and giving me nothing.
I can not wait to leave your service in a year and move over to a company that has realistic policies. I've been a customer since before 2002 and I'm done with the terrible policies.
I've never been so unsatisfied with a service provider.
I find it impossible to understand how a company can charge an extra $15 for another gig of data when I hit my data usage with less than 2 hours left in my billing cycle. On multiple occasions I have been told that the information online about data usage is not 100% accurate so I feel as though there should be some leeway in these charges.
Additionally, the $15 I paid gets me literally nothing since my billing cycle will be over in less than 3 hours and that data does not roll over. You are taking my money and giving me nothing.
I can not wait to leave your service in a year and move over to a company that has realistic policies. I've been a customer since before 2002 and I'm done with the terrible policies.
I've never been so unsatisfied with a service provider.