My family had been customers of AT&T for 10 years. We moved to a different town approximately one year ago. AT&T coverage in the new town was supposed to be acceptable but we constantly battled dropped calls, etc. We tried the booster that AT&T recommended which did not help much. We were forced to shop around for a different cell company that would provide coverage that my husband needed to run his business out of our home. Long story short, we did switch providers. We left AT&T in good standing. No outstanding balances, etc. We ended our service with AT&T 4 days into a new billing cycle. One of our five phone lines was still under contract for which we owed AT&T $400. I completely understand the $400 charge but they are also charging us for the whole 30 days of that new billing period even though we only had service for 4 of the 30 days. I attempted to talk to customer service who refused to look into prorating the monthly charge to reflect only those days that AT&T actually provided us service. I'm sure AT&T has a legal explanation but sometimes ethics in a situation is just as important as the legal aspect. It's really sad that a major corporation would run a business in this fashion. Be very careful if you cancel service with AT&T. If you cancel even one hour into the next billing cycle, you will be charge for the whole month.
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