Every instance I find regarding this matter on the website it says it's in advance. But when I called about my bill, the lady on the phone said my bill that's due is from the previous month. So which is it? If it's billed in advance I just paid a bill that I should not have needed to pay as my account was cancelled over a week before that month's billing cycle even started.
If I already paid this amount and should not have had to, what should I do?
Edit:
To clarify, the due date for my bill (which I assumed was in advance) was on June 26 but I cancelled my account on June 16. If it's in advance I paid a bill for service from June 26 - July 26 for an account that was cancelled over a week before that cycle started; basically paying for nothing.