I have been on an assignment overseas and put my service on-hold. I returned to US for a week and went back overseas on another assignment. I put my service on-hold online but AT&T kept charging me full amount for no service rendered. I noticed my bill after 3 months where AT&T charged me in full even though my service on-hold and then eventually cancelled my service. Once I called AT&T and explained that I put my service on-hold, I was told that "you cannot put your service on-hold twice in one year". My online request went through, I was not told that I couldn't do that and AT&T kept charging me each month. I have been a loyal customer for 10+ years and I would never use AT&T ever again.
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