First of all let me say that I have always loved ATT, they have been a life saver at times when it comes to my outrageous bills, ( when I was at fault for the charges that is) . I am not one to complain, I get very little satisfaction from doing so. I have been a lotal ATT customer for over 4 years, I am also a UVERSE customer.
I have 4 lines, before the "overages" there were 2 samsungs, and 2 Iphone 4's.
In November of 2014 I upgraded both of our teens cell phones to the Iphone 5C.
Oh happy day....NOT,
I noticed overage messages the first month, nothing had changed but the devices, so why the overages? Some glitch in the new phones? Was or is this just a pure coincidence? NO....you see from the charts, I am not blowing smoke, I am truly thinking this is a very smart plan to get all of your customers to upgrade their plans, but also very deceiving! Of course I called and told them just look at my history, no overages, no changes but the PHONES!!! You guessed right, I got the well you're using it somehow maybe your wifi is going in and out,,,of course I have ATT UVERSE,,,,,hmmmm....another coinsidence? The other phones are using on average the same amounts of data, to test I made it automatic to where the phones would not connect to any data unless my teens were at home. Well,,,,,what do you know? OVERAGES. No I don't have brats that disobey me and turn it back on, no I don't understand why you would operate this way, but I would like some input from my fellow ATT consumers!
Please see the attached information and let me know what your thoughts are!