I have to admit, I have been an AT&T wireless customer for a VERY long, and this takes the cake for upsetting me...
I had a discount on my plan of $25 per month for "Mobile Share Value Savings", and when I upgraded my wife's phone, the discount savings disappeared! AT&T Customer Service says "sorry, you should have known before you upgraded". Really? I could have bought the iphone outright and saved more by keeping my $25 per month discount!
Yeah, that's right, do the math:
I paid $300 for an Iphone, and by losing a $25/ month discount with a new 2 year lock-in, that is costing me an additional $600! So the iphonre actually cost me $900! INSANITY!