I RECENTLY DID BUSINESS WITH AN ATT&T RETAIL STORE WHO GOT ME APPROVED FOR 10 LINES, SET ME UP WITH A SHARED DATA PLAN AND TWO FREE TABLETS ALL FOR A PROMISED MONTHLY BILL OF $110.
WHILE AT THE STORE I AND MY ROOM MATE, WHO ARE BOTH DISABLED, WERE TREATED WITH WONDERFUL CUSTOMER SERVICE AND KINDNESS, PROMISSED THAT VARIOUS SERVICE FEES AND CHARGES WERE GOING TO BE WAIVED ON OUR BEHALF AFTER THE STORE REP GOT IT ALL APPROVED BY HER DISTRICT MANAGER.
THE CAVEATE OF THIS STORY IS THAT TODAY I GOT A BILL FOR $345.00, MOST OF WHICH WERE FEES AND CHARGES THAT I WAS PROMISED WOULD BE WAIVED BY THE STORE REP; MOREOVER, AFTER CALLING ATT CUSTOMER SERVICE, THEY INFORMED ME THAT THE RETAIL STORE.......
HAD NO DOCUMENTATION ON MY ACCOUNT OF ANYTHING THAT THEY PROMISSED ME.
FURTHERMORE I WAS TOLD THAT ONLY THE RETAIL STORE COULD FIX MY PROBLEM AND GET CHARGES REMOVED
I THEN CALLED THE RETAIL STORE.......OH WE WERE JUST THINKING ABOUT YOU AND WERE ABOUT TO CALL YOU.....YEA RIGHT......WHAT A BUNCH OF BULL!
BUYER BEWARE STAY AWAY FROM RETAIL STORES
WHILE AT THE STORE I AND MY ROOM MATE, WHO ARE BOTH DISABLED, WERE TREATED WITH WONDERFUL CUSTOMER SERVICE AND KINDNESS, PROMISSED THAT VARIOUS SERVICE FEES AND CHARGES WERE GOING TO BE WAIVED ON OUR BEHALF AFTER THE STORE REP GOT IT ALL APPROVED BY HER DISTRICT MANAGER.
THE CAVEATE OF THIS STORY IS THAT TODAY I GOT A BILL FOR $345.00, MOST OF WHICH WERE FEES AND CHARGES THAT I WAS PROMISED WOULD BE WAIVED BY THE STORE REP; MOREOVER, AFTER CALLING ATT CUSTOMER SERVICE, THEY INFORMED ME THAT THE RETAIL STORE.......
HAD NO DOCUMENTATION ON MY ACCOUNT OF ANYTHING THAT THEY PROMISSED ME.
FURTHERMORE I WAS TOLD THAT ONLY THE RETAIL STORE COULD FIX MY PROBLEM AND GET CHARGES REMOVED
I THEN CALLED THE RETAIL STORE.......OH WE WERE JUST THINKING ABOUT YOU AND WERE ABOUT TO CALL YOU.....YEA RIGHT......WHAT A BUNCH OF BULL!
BUYER BEWARE STAY AWAY FROM RETAIL STORES