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online payment issues

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I have made a payment online aug 25. Payment was recieved aug 26, confirmed to me by a custoner care rep. Payment still has not been posted to my account showing a past due balance. I have a conformation code from att for the payment but they w ill not apply payment to my account. This is unacceptable that I have to spend gours on the phone with customer care and still no results. Fix ny account now please.

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