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Why is my bill high?

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My phone bill is usually about 280 dollars. But this month and a couple of months ago my bill was 600 dollars I pai my past due which left it at 477 dollars???? And I have no idea why. I can't afford to pay 400 a month
Also I have filled out all the proper paperwork for the refunds and would like to know what's going on with that

 

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