I have never been treated so poorly and need to speak to an Executive Esculations. I called in on Monday to make a payment arrangement due to me not being able to on my phone because of phone that I returned and it was never adjusted,
I called in a the representative told me no problem and that she would adjust the payment and do the arrangement but in the meantime she stated she need to see if they received my phone as of yet because there was already being investigated. After being transferred numerous of times to the warranty department they finally found the phone and adjusted my account. I assumed that the payment arrangements were made as well.
Now today my services has been suspended. WHY? That was my entire reason for calling on Monday to make a payment arrangement that I couldnt do via phone or internet. I spoke to 2 managers that "understood" my story" however did absolutely nothing about it. They stated that they sent a text on the 7th which was yesterday and called. But they sent it to a new phone that I added 5 months ago (which is my wifes phone and it stays in her purse all day) it was not sent to my ohone which I have had over 2 years. Why would you not send it to my phone, this is my account? Had I known I would have contacted them ASAP to see what happend with arrangement.
With this information Im not sure why they are unable to restore my services since it was just turned off 2 hours ago and put me on a payment arrangement. SAD
For the managers to not assist me on this is disheartning and I reallly want to change services with the provider that pays off my contract.
Please Advise
Janon
[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]