I received notice from my bank about someone unauthorized accessing my accounts. We decided to stop all actions and change the accounts. I called customer service about this situation on Monday December 8. I informed them I had made a payment on November 29 that hadn't yet cleared. I was told since it hasn't it can be added to the payment arrangement set up for December 22 (the day all bank accounts should be finalized) and ensured me that my service wouldn't be interrupted (after getting a supervisors approval). I just started a new job and rely on my phone for daily assignments and use of the GPS while at work. My service was interrupted this morning. I was told that the payment made on November 29 that hadn't cleared and once a payment doesn't clear it cancels a payment arrangement (I was not told of this). I was told the customer service rep that I spoke to on December 8 had made a mistake. So I stand the chance of missing work and including losing my job. We have been customers for almost 10 years. So I have to ask myself: Why stay with a company that treats their customers this way? I shouldn't be penalized for a mistake an employee made.
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