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Insurance deductible return

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Had phone stolen by kids, found it cancelled new phone & claim 6-2-2014 trying to get $125.00 deductible back.  Asurance Ins says sent  ot AT&T 7/31-will take 2 months to show on bill.

After many calls & many explanations - latest - approved 10/31/2014 - will take 1-2 months to reflex on my bill.  ANY IDEAS ON HOW TO SOLVE THIS. 6 months ridiculous -still not resolved & now my bill is overdue for $125.00


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