I recently hadn't phone disconnected because of a non-payment,(Just lost track of the billing cycle) So as soon as they turned it off, I paid my bill in full...Now this month I have a additional 40 dollar charge to reactivate my phone...So I called customer service, and was told I get one free be per account, that I used over 2 years ago...So for the last 2 yrs I have been good on my bill. To me this is insane!!! If I decide to keep my line for another 5 or 10 yrs, then on my 10th year of service I forget to pay the bill again, I'm gonna be charged for something that happened 8yrs prior? Where is the customer loyalty? I pay a company thousands of dollars over the life span of my contracts and they can't wave a 40 dollar fee??? Sadly all large companies are like this and AT&T is no different. You guys are all a bunch of crooks!!
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