Hello,
I am tired of getting collection notices from collection agencies on behalf of ATT and requesting them to validate it.
Every time one collection agency closes the account ATT shuffles it to another and validation starts anew.
I have finally had enough and filed complaint with BBB specifically requesting ATT to :
1. PROVIDE ME WITH THOROUGH BREAKDOWN OF ALL CHARGES
2. PROVIDE ME WITH COMPETENT EVIDENCE THAT I HAVE A LEGAL OBLIGATION TO PAY YOU THE AMOUNT CLAIMED.
TO THAT END ASKED TO PROVIDE ME WITH WRITTEN VALIDATION OF THIS DEBT WHICH SHALL INCLUDE, BUT IS NOT LIMITED TO:
A. COPIES OF ANY WRITTEN INSTRUMENTS WHICH EVIDENCE THAT I INCURRED THE DEBT.THESE SHOULD CLEARLY SHOW MY SIGNATURE AND SOCIAL SECURITY NUMBER.
B. A COPY OF THE ORIGINAL AGREEMENT SIGNED BY ME WHICH STIPULATES THE WAY IN WHICH THIS DEBT WAS TO BE PAID, INCLUDING HOW THE INTEREST RATE WOULD BE CALCULATED.
C. THE DATE THIS ALLEGED DEBT WAS INCURRED.
I was contacted by Robin S[edited for privacy – please do not post personal information] of the Office of President at ATT.
Her email address is [edited for privacy – please do not post personal information]
She blatantly advised me that she will not furnish me with any evidence requested, she only offered to forward me the same copy of bill I already have from collection agency, and she said "I will write to BBB that we furnished you with what you request and you weren't satisfied with it".
But I have never received what I requested.
All my attempts to find answer from Customer Service Reps end with CSR either admitting their inability to help (because, they claim, account is "charged off", is with collections and outside of the scope of active account services), or else they take my contact number and I never hear from them again.
This is ridiculous! ATT wants me to pay them a debt they allege I owe but they will not provide with any signed instrument or evidence that I indeed owe them anything!
I need help with this issue ASAP!