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AT&T Bill in Collections?????

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Yes my bill is in collections, I have disputed the amount and no one seems to know what is going on, the collections department at AT&T didn't even know I was in collection until I told them, then they directed me to the collection company and the collection company is not willing to help either, just being very rude demanding money for an amount that I am disputing.  Can this be taken care of by someone that is willing to work with me?  Can I get someone that knows what is going on?  why is my bill so high?  why am I in collections and no one knows what is going on? 


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