My name is Francis
(*****)
I signed up for a 5GB family plan last month with at&t and, ported my 3 numbers from T-mobile because of their poor signal in my area. The associate who set up my accout put me on a wrong plan( unlimited data) from day one. I only realised this when I got the first bill which was almost $ 700. I've been to this corporate store at North Hill ( Raleigh ) North Carolina for almost 7 times for them to fix the discrepancies on my account. The last time they made changes on this account was 7/13/2016 afternoon and the manager called Tasha gave me a print-out of the bill to expect, moving forward. Since they admitted that the mistake was on their part, they went ahead and adjusted my bill down to $322.89. Out of this, there was a further pro-rated credit of $105 which was to bring the bill further down to $217.89. On my part I went ahead and made a payment of $230.00 on the 7/16/2016, hoping that once the pro-ration takes effect, it will even out on the next bill.
Yesterday I woke up and realised that my account has been supended for non-payment! I went to one of the authorized dealers closed to my house and they were so helpful. They called customer service for me but those ladies could not offer any help. I requested the 1st associate to let me speak to a supervisor but she refused to transfer me through. After spending over 1 hr on phone with her, she instead transferred me to accounting department. The accounting department lady also refused to transfer me to her superior. After another long arguement, she finally let me through to the supervisor. This supervisor could not understand what's going on. At that moment I gave her your North Hill store number and asked her to speak to Tasha, the manager. She connected Tasha live on the line and to my surprise Tasha was very rude. She even hanged up on me!!
To this end, my account is deactivated despite the fact that I have paid you guys $230.00.
We have a total black-out, given that this was a family plan. I have only been with you guys since 06/15/2016 and this is the great experience I got.
CAN SOMEONE SORT OUT THIS PROBLEM AND HAVE MY ACCOUNT REINSTATED WITHOUT ANY FURTHER DELAY?
My email is on my account if you need to contact me.
Contact me
[edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]