I started with Cingular years ago, went to U.S. Cell***, and then back. Started a new wireless account under my own name last week because I found out about the corporate discount with my employer. I have many members in my immediate family (more than 7).
I easily opened the account with a new line, transferred 4 lines to get most of my kids' account all together. However, when I went to transfer additional to take advantage of the 10 lines, I was asked for a $445 deposit. I didn't take the first offer. I called back to clarify, and they would not waive it.
I then decided I would save that much over the first several months, so I called back. The 3rd time I was told it was $445 PER LINE! What in the world?
Seems like I will return my new phones, cancel all but the two that are still under contract and spend the $445 per line on a competitor's lines.
Really? When phones are under contract with ETF on 3 new lines, 5 months on the 4th, 15 months on the 5th line? And a couple that I wanted to transfer would also be under contract.
Sorry AT&T, I think this is it. Maybe I was being greedy for the savings offered and decided why not have all of us a phone line, but that was your plan---up to 10 lines.
Just another unsatisfied customer. But this time---I do have options. It's cheaper to pay the ETF and go elsewhere than to pay nearly $2,000 in deposits and fees.
Kell