Have you seen the ads on TV about the 4 lines for $160/month. Seems great, since I was previously paying over $215/ month for 3 phones for ATT's wireless service. Well I switched to the new Family share plan for the 3 phones that I had and the cost reduced to $145/month. BUT THEN I decided to add 1 more phone yesterday for my youngest son and guess what. It is not an additional $15/month, but an additional $40/month. Bet you didn't see that in all of the advertising still being shown on TV ads to this day...neither did I. I bought the phone at Walmart because of the reduced pricing on the phone and the replacement plan. No one there said anything about $40/month either. Sounds like a Bait and Switch deal going on here!!! So today I saw on my bill that it did indeed go up an additional $40, so I called about it and had to talk to a "supervisor" to get the whole story and yet no honoring of the advertisement. I got the "some restrictions apply" speech. Well doesn't ATT think that this information about that the deal does not apply to new lines added or anything after Feb 2nd should be clearly plastered all over the advertising and in the dealer stores??? Wait, what, oh yeah never mind, they are attempting to sell you something that you are not actually going to get........... When I asked the "supervisor" that I could not possibly be the only person that is calling about this same issue, then I got silence and upon my response of "give me a break" he responded with " I cannot lie, you are one of many..." I feel as if I have been betrayed by false advertising and stripped of $25/month extra for as long as I have a contract with ATT. ATT needs to rethink their advertising methods as I am sure that this is going to get them serious negative attention. I certainly will not recommend this to anyone that I know who is considering ATT. I have not always been pleased with ATT, but today I am. I will say that the 2 persons that I spoke with at ATT were polite and the "supervisor" attempted to pacify me with a $100 credit for the misleading advertising, but I want $600 credit divided into $25 monthly increments applied to my account for the next 24 months. Once this happens, I will be happy with ATT again and will consider to stay with them after the contract is complete.
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