I'm very disappointed in the Pittsburgh Mills Store location. Over a month ago my mother took her old free flip phone into this location and asked to be added to her husbands plan (she switched from Verizon). They were due for a new phone so she asked what the free phones were that she could get if signing a contract but then she did ask what she could get that was still cheap but she could get access the internet with. And boy did they take advantage of my 60yr+ parents!! First they set her up with an iPhone and ONLY mentiond a 30 something dollar charge which she did see on her phone bill but she also got a bill for $550 and was at no time ever told she would be paying the full price for the phone. When she called about the bill she was told that if she had called within 14days they could have helped her but she had no idea of this charge until she got the bill! And don't even get me started on what they tried to sucker her into with an offer of a $100 iPad. Shame on you Pittsburgh Mills store for taking advantage of older individuals who don't understand what they are getting themselves into. My parents now live on a fixed income so there is no way my mom would willingly purchase a $550 phone when she was perfectly happy with the flip phone she had with Verizon. I realize that they should have more throughly read the contract or taken someone with them that was more knowledgeable which we will do for them in the future (elsewhere of course) but it is just sad what some people do to make a sale!!!!
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