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Paid the bill sent letter

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I paid the bill a week late before that they sent me a a message saying the bill was late so I replied and said I was going to arrange a date they arranged a date they said it didn't go through a week after that I paid the bill through the machine then and a few days after that they sent me a letter saying I didn't pay the bill and they will shut off my phone I don't have time for this. What do I do?

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