I signed up on line for att wireless service because I already had direct tv. While I am on the phone with customer service signing up for new service I am being recorded. I am told that I can receive 15g of data to share, unlimited talk and text for 160 dollars. It would be a 2 year contract but I am also to receive 300 dollars for each phone number I port over (1200 dolloar credit) and up 200 dollars for each phone I turn in (.800 dollar credit that I did receive). She then tells me I will receive a free tablet for signing up today. I ask her if I have to pay monthly or activate it and she says No. If you just use it on wifi it is free. I tell her this is great. She advises me that I can receive the Galaxy Samsung Note 4 and Samsung 5S phones free. I then ask her to go over the details with me so that I can make a decision. I chose 4 free samsung note 4 phones - free. I would be charged a 45 dollar activation fee per phone line. Not on the tablet. I would be charged 160 a month for all four lines pluss receive the 2000 dollars in credit. Review first bill. I am being charged 160 dollars plus 40 dollars per phone and 10 dollars a month for the tablet and a tablet activation fee. This comes to around 320 a month after taxes. Plus, they said because I went with two year contract, unknown to me that their was any other contract, I will not be getting the 1200 dollars in credit. I call to speak to att about my bill. The first woman tells me because I have direct tv that she needs to transfer me to another area becuase that is direct tv's issue. I get transferred to another department and she informs that that is not what they do at this department. I am transferred back to another call center where I ask to speak with a supervisor. The supervisor speaks with me where I am informed that he can't help me because he is limited and that all he can do is find out who took my order and re-train them. I let him know that this was unacceptable. I ask him if I could speak with his supervisor and he informs me that he does not have one and he is the highest ranking person there. I again ask him for a name and number of someone that he reports to and he then tells me he can't give me their name. I then ask him if he is refusing to give me the information. He says well I can take your information down and have someone give you a courtesy call. I ask him if that would be by a upper management supervisor. He says it is a courtesy call. I asked him if that would be a mandatory call back or just whenever. He refused to answer. I again asked for the name of his supervisor or if he would allow me to speak with him. This time he says she is out of town. I ask for her name and he says it is against att policy to give the public any information about employees. I asked him if that was in writting and he said no. He than gave me Jessica Mason's name and said she was his Operational Manager. I then stated since she is out of town and my 14 day grace period is coming up could I please speak to her boss. Again I got the same run-a-round. He then gave me the name Tyler Godfrey and told me that was her boss. I asked for his title and he said Operational Management. I asked him if they were equal or was that her boss and he said they were equall. I asked if I could speak with him and he said he is in a meeting. I again asked for the two operational managers supervisor and he said they don't have one. A bit later he gave me the name David Slack who is the senior operational manager. Again he tried to convince me that this was the top supervisor for all of att. He refused to connect me to any of these people or give me a direct number. He then said what I can do is transfer you to the resolution department because they have the power to make changes. There I spoke with a female call repersentative who transfered me to her floor supervisor or team leader Jerrod JJ030M. Jerrod advised me that the only thing he can do is give me a 200 dollar credit but that I would have to keep my plan and he does not know anything about the 1200 in credits. I asked him if he could pull the recorded audio from when I ordered the phones and plan. He said he could open a case and I quote, "It will take a really long time, but maybe they can help you". I then aske him if I could speak to his supervisor and he claimed he did not have one that he was as high as it goes with att. I asked him directly if he had an operational manager the he reports to and he stated, "yes". I asked if I could have his name and he placed me on hold. He then came back to the phone and told me I cannot have his name or number and he would not speak to me. I said to be clear Jerrod are you refusing to give me the name or number of your supervisor. He said yes I am refusing. He then said it was against att policy. I asked him if that was in writting and he said yes. I asked if I could have a copy or just that part of your policy so that I could understand. He said sure if you go to an att corporate store and ask them. I stated to Jerrod that att is a huge company and it seems strange that they would be so decietful to their clients. He said that is all I can do for you. It should be noted that I was also told that I should just return my phones and get a credit and then go back to your old service. As you can see my billing situation has not been resolved and att call center employees are being very shady and will not assist. I would love to hear from from someone immeadiatlely due to the 14 day grace period ending soon.
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