I am still getting charged for a service that i canceled back in May 2015 for my sister's phone line, I can't afford to lose that money as I am still paying off student loans. Please refund my account as you can see its been inactive since the beginning of May. I called numerous times and each time I was told that I can not be refunded because I never officially cancelled the service when I did back in May.
Please respond and help me out.
Karim