As a company, wireless and uverse. As a customer I see you as one company. We have both your services and unified billing. I should not have to jump through hoops to get a problem solved. You changed are wireless from 15 gigs to 20 gigs and said we didn't have to worry about nothing. I have the text to prove it. But you bill me for the increase, changed the plan which caused extra charges. 175.00 worth. We go to a store sat, Nothing they could do. They were not able to see the bill. I called numerous of times today. being on hold just to get hung up on I went to another store, printed a copy of the bill, highlighted your mistakes. They were on hold for an hr or more. Just to tell them there's nothing they can do because we signed up for unify billing. Thinking that would be easier for you. Other words 6-8 hrs dealing with you nothing has been accomplished. Worst customer care ever. I want this resolved.
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